Help
Returns
If an item is not right, you can return it within 30 days of delivery for a refund to your original payment method.
What can be returned
- Items returned within 30 days of the delivery date.
- Items that are unused or unworn, in original condition and packaging.
- Shoes: try them on indoors on a clean surface. Pairs with outdoor wear on the outsole cannot be accepted.
- Bags, jackets, jewelry and watches: unused, with tags and packaging. Worn or damaged items cannot be accepted.
How to start a return
- Email hello@novafootwear.com or use the contact form with your order number and the item you want to return.
- We will reply with return instructions and the shipping address.
- Pack the item in its original packaging inside a shipping box, and send it using a tracked service.
Refunds
Once your return arrives and is inspected, we will email you and issue a refund to your original payment method. Banks usually take 5–10 business days to show the refund on your statement.
Need a different size?
Return the original pair using the steps above and place a new order for the size you need, so you are not waiting on the return to arrive. Our size & fit guide can help you choose.
Damaged or incorrect items
If your order arrives damaged, faulty or incorrect, contact us within 7 days of delivery with your order number and a photo, and we will put it right.
Still have a question?
Our team answers sizing, order and returns questions by email. Write to hello@novafootwear.com or use the contact form.