Help

Frequently asked questions

Answers to the questions we hear most. Can’t find yours? Contact us and we’ll get back to you.

Sizing

What size should I order?

Shoes use US men’s sizing. Women should pick their usual US women’s size in our size chart, which converts it for you. Jackets, hoodies, and coats use letter sizes S to XL. Bags, wallets, jewelry, and watches do not use a shoe size.

Do you offer wide sizes?

Not at the moment. Every sneaker we sell comes in a standard (D) width. Knit and slip-on styles have a little more give. Our shoe width guide explains how to check your width.

How do jackets and coats fit?

Each product lists its fit, such as regular or tailored, and on most styles the model is 5′11″ and wears a medium. Our jacket and coat size guide shows how to compare with a jacket you own.

I’m between sizes. What should I do?

For sneakers and tailored jackets, choose the larger size. For regular-fit and boxy styles, your usual size is usually right.

Orders & payment

How do I pay?

Checkout is hosted by Polar, a secure payment provider. The payment methods available are shown on the checkout page. Westora Style never sees or stores your full card details.

Is sales tax included?

Prices are shown before tax. Where sales tax applies, it is calculated at checkout from your shipping address before you pay.

Can I change or cancel my order?

Contact us as soon as possible with your order number. We will do our best to update the order before it ships.

Shipping

How much is shipping?

Standard shipping is free to US addresses and takes 3–7 business days after dispatch. See shipping details.

Do you ship internationally?

Yes. Choose your country at checkout and enter the full street address, phone number, and postal code.

Product care

How do I clean my shoes?

Each product page lists care instructions for its materials. Our sneaker cleaning guide covers mesh, knit, synthetic, and leather uppers.

Can I put my shoes in the washing machine?

We do not recommend machine washing. Heat and agitation can damage foams and adhesives. Hand clean with a soft brush and mild soap instead.

How do I care for gold-plated jewelry?

Wipe it with a soft dry cloth, keep it away from perfume and water, and store pieces separately. Our jewelry care guide has the details.

Still have a question?

Our team answers sizing and order questions by email. Write to hello@westorastyle.com or use the contact form.

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