Help
Shipping
We currently ship to addresses in the United States. Rates and delivery estimates are shown below and again at checkout before you pay.
Rates and delivery times
| Method | Cost | Time in transit |
|---|---|---|
| Standard shipping | Free | 3–7 business days |
Processing
Orders are usually processed and handed to the carrier within 1 business day. Orders placed on weekends or US public holidays are processed on the next business day. Delivery times are estimates from the carrier and are not guaranteed.
Where we ship
We ship to all 50 US states. We do not currently ship internationally. Checkout only accepts US shipping addresses.
Sales tax
Where sales tax applies, it is calculated at checkout based on your shipping address and shown before you pay.
Tracking
Once your order ships, you will receive an email with tracking details from us or the carrier.
Problems with delivery
If your tracking shows delivered but you cannot find your parcel, or it arrives damaged, contact us with your order number and we will help.
Still have a question?
Our team answers sizing, order and returns questions by email. Write to hello@novafootwear.com or use the contact form.